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Contact Outlet Shopping for help with a product, an order, delivery, returns or a refund.

Product questions

Include the product name or page link and tell us what you would like to know. We can help you check details such as manufacturing origin, materials, dimensions, sizing and care information before you order.

Orders and delivery

For an existing order, include your order number and the email address used at checkout. Add the tracking reference if your enquiry concerns a shipment. Please check your spam or junk folder if an expected order email has not arrived.

We offer free standard delivery. The estimated delivery window shown on the website updates with the order date. Read our Shipping and Delivery Policy for details.

Returns and refunds

To request a free return, email us within 30 days of receiving your order. Include your order number and the items you would like to return. We will provide return instructions and arrange prepaid return shipping or another return method at our expense.

Please contact us before posting a return so we can confirm the correct return address and shipping arrangements. See Returns and Refunds for the complete policy.

Damaged, missing or incorrect items

Describe the issue and include your order number. Photographs of the item and packaging can help us investigate where available. Keep the packaging if practical while we review the issue.

Order changes and cancellations

Email us promptly if you need to change an address or cancel an order. We will check whether the order can be changed before dispatch. If it has already been sent, we will explain the return options.

Privacy and payment enquiries

For a privacy request, use “Privacy Request” in your email subject. For a payment query, include your order reference and a brief description. Please do not email full card numbers, security codes, passwords or one-time banking codes.

Related information is available in our 개인정보 처리방침 and 결제 방법.